SHIPPING POLICY

​

🌎 Shipping 
All goodies ship straight from my little studio in Canada, and yes—I send them to most corners of the world! Delivery times will depend on where you live.

​

📦 Shipping Costs
The shipping fee is calculated at checkout based on the size, weight, and destination of your order.

💌 Customs & Duties
If you’re ordering from outside Canada, your country may charge customs fees or taxes. These are the buyer’s responsibility.

​

⏱ Delivery Estimates

• Canada: 3–7 business days

• USA: 5–10 business days

• International: 10–21 business days

Once your package is on the way, you’ll get a tracking number by email.

​

🚨 Oops Moments
If your order is lost, damaged, or bounced back because of an address/customs issue, send me an email within 7 days of the expected delivery date—I’ll do my best to sort it out.

​

✉️ Questions?
Reach me anytime at chimneyceramic@gmail.com. Always happy to help!